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Quality Is Critical To Speed to Value

Quality Is Critical To Speed to Value

by Alan Willett | Blog, Quality Control

“QUALITY IS NEVER AN ACCIDENT. IT IS ALWAYS THE RESULT OF INTELLIGENT EFFORT.” – JOHN RUSKIN We were preparing to buy a birthday present. We planned to purchase the latest, about to be released, expansion to a favorite video game.  We paused and did some...
Without Data, Talk About Quality Is Just Talk

Without Data, Talk About Quality Is Just Talk

by Alan Willett | Quality Control, The Dev Team

Immutable Law Of Speed #4:The Higher the Cost of Rework, the Slower You are Going.— From Alan Willett’s Book, Lead With Speed This old picture I found well represents what I am talking about today. That broken axel has disrupted everyone’s workday. This disruption...
That Feeling When What You Delivered Doesn’t Work

That Feeling When What You Delivered Doesn’t Work

by Alan Willett | Quality Control, The Dev Team, The Engineer

INSTEAD, KNOW IT WILL WORK “Give them quality. That’s the best kind of advertising.”  — Milton Hershey Everyone in the NASA mission control live feed was in varying states of despair. I vividly remember watching this with the same feeling of worry myself. One of the...
One Critical Thing is the Start of Customer Loyalty

One Critical Thing is the Start of Customer Loyalty

by Alan Willett | Executive Leadership, Quality Control

“Trust is the glue of life. It’s the foundational principle that holds all relationships.” — Stephen Covey Takeout nights had usually been a delight for us, but one night became quite stressful.   After carefully placing the order for the six of us, I drove to town...
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