Workshop Description

Participants graduate with a deep understanding of quality management for high-tech systems development and an action plan to successfully implement lessons in their organization for immediate impact. The workshop experience will:

  • Provide a modern way to think about the quality of the products you produce and the system development processes you use to develop them.
  • Destroy myths that are so popular that you might believe them.
  • Show you how to manage quality so you will know what data to collect and how to use it.
  • Manage quality so you can produce products you are proud of that delight your end-users.
  • Ensure each quality step is focused on the economics of quality and speed to value for your customers.
  • Provide positive impacts to your organizational quality, speed, and customer loyalty.

Deep Dives are powerful learning experiences for those who strive to create world-class systems and high-performance engineering teams.


Typical attendees in this program are individual developers or leaders who need to more fully understand and gain mastery of quality. Participants should have the ability to immediately apply what they have learned to their organization.

Duration and Cadence

The Deep Dives runs over ten modules. Each module includes a Dialog and a lab session. There will be assignments between sessions where participants work directly within their organizations to immediately apply what they learn.

Design Principles

Why do Exceptional Difference Experiences produce great results? We have done years of research on both the best practices of engineering and the best practices of how to change behavior that leads to lasting results.

Our training is based on six design principles

  • All about engineering
  • Active on-the-job learning
  • Deep learning over extended time
  • Expert coaching tailored for individuals
  • Useful and used
  • Designed for the driven

Typical Results

Graduates of this program enjoy the following benefits:

  • Improved customer loyalty and satisfaction due to the improved quality of deliverables
  • Improved control over timelines
  • Improved employee retention and attraction due to the improvement in the quality of the results being delivered
  • Ability to finish projects with confidence and style